Contact
Get in touch
Email support@senaira.com or use the form below. We reply within one business day.
We are based in New Zealand and ship to all fifty US states. If you write to us late in the US day, you will usually hear back the following morning.
Something arrived damaged or faulty
Include these three things in your first message and we can usually resolve it without any back and forth:
- your order number
- a photo or short video showing the problem
- a photo of the shipping label on the box
There is nothing for you to post back to us. Please do not send anything before speaking to our support team, as unsolicited returns cannot be accepted.
Returns and refunds
Whatever the reason, contact us within 30 days of delivery and we will take you through your options. Our Shipping & Returns page has the full detail.