Senaira Shipping Policy

We ship every order from our US-based warehouse, so delivery times stay consistent whether you're on the east coast or the west.

Shipping Cost

Shipping is free on every order, no minimum spend required.

Processing Time

Orders are processed and handed to the carrier within 1–3 business days of purchase. You'll receive a confirmation email as soon as your order ships, along with a tracking number so you can follow it the whole way.

Orders placed on weekends or public holidays begin processing the next business day.

Estimated Delivery Time

Once shipped, orders typically arrive within 5–8 business days.

Combined with processing time, most orders arrive within 6–11 business days of purchase. These are estimates, not guarantees — occasional delays can happen with the carrier and are outside our control.

Order Tracking

Once your order ships, you'll receive an email with a tracking link. If you haven't received a shipping confirmation within 3 business days, check your spam folder or contact us at support@senaira.com.

Multiple Items

If you order more than one product, items may ship separately depending on stock and warehouse location. If this happens, you'll receive tracking information for each shipment — this doesn't mean anything has gone wrong, and you won't be charged extra.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We're unable to redirect a package once it has shipped, and we're not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error shortly after ordering, contact us straight away at support@senaira.com and we'll do our best to update it before it ships.

Lost or Stolen Packages

If tracking shows your order as delivered but you haven't received it, check with neighbours and building management first, as carriers sometimes mark packages delivered slightly ahead of arrival. If you still can't locate it, contact us at support@senaira.com within 7 days of the delivery date and we'll help investigate with the carrier.

International Shipping

We currently ship within the United States only. We'll update this policy if that changes.

Questions

If you have any questions about your shipment, reach out to us at support@senaira.com — we're happy to help.