Refund policy

Senaira returns and refunds policy

We want you to feel confident choosing Senaira. If something isn't right with your order, we're here to help.

Change of mind

Please choose your products carefully, as we do not accept physical returns for change of mind.

If you receive your order and decide the product isn't right for you, you may contact us within 30 days of delivery to request a 40% partial refund of the product purchase price.

If your request is approved:

  • You'll receive a 40% refund of the product purchase price.

  • You can keep the product.

  • You will not need to return the item to us.

This option applies only where you have received the correct product and it is functioning as intended. Original shipping charges are non-refundable.

Faulty, damaged or incorrect items

If your product arrives damaged, is defective or faulty, or you receive an incorrect item, please contact us at support@senaira.com as soon as possible and within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • 4-8 clear photos or videos showing the product and the issue

  • Photos of the packaging if the item arrived damaged

Once we've reviewed the information, we'll contact you with the appropriate next step. Depending on the issue, this may include a replacement, full refund, or an authorised return.

Please do not send an item back before contacting us.

Authorised returns

Physical returns are only accepted where an item has been confirmed by Senaira as faulty, defective, damaged or incorrectly supplied and we have specifically authorised the return.

If we require the product to be returned, we'll provide you with the return instructions and approved return address.

Do not return an item to the address shown on your original parcel or shipping label unless we specifically instruct you to do so.

Where we require the return of a faulty, damaged or incorrect item, Senaira will cover the approved return shipping cost.

Refunds

Once a refund has been approved, it will be processed to your original payment method within 3-7 business days.

Your bank, credit-card provider or payment service may require additional time before the refund appears in your account.

Change-of-mind refunds

Approved change-of-mind requests receive a 40% refund of the product purchase price. You keep the product and do not need to return it.

Faulty, damaged or incorrect products

Where we confirm that a product is faulty, damaged or incorrect, we'll provide an appropriate resolution, which may include a replacement or full refund.

Exchanges

We do not offer direct exchanges.

If you've changed your mind about the size, colour, model or product you selected, our change-of-mind policy above applies.

If you received a different item from the one you ordered, please contact us so we can resolve the issue as an incorrect order.

Final sale and clearance items

Final sale and clearance products are not eligible for change-of-mind refunds unless otherwise stated.

If a final sale or clearance item arrives faulty, damaged or incorrect, please contact us at support@senaira.com.

Questions

If you have any questions about your order or whether it qualifies for a refund, contact us at support@senaira.com before sending anything back.

Nothing in this policy is intended to limit any rights or remedies that apply to you under applicable consumer protection law.