Shoulder Heat Wrap

Heat and vibration

• Heat: Three levels — 104–122°F, 122–140°F and 140–167°F
• Vibration: Three modes, used alongside the heat or on its own
• Controls: LED display showing the temperature as it changes, with a lock so it will not shift when you lean on it

Fit and materials

• Fit: Fits either shoulder, left or right
• Sizing: Chest 33–53 in, upper arm 11–15 in
• Straps: Hook-and-loop and buckle, so the length adjusts either way
• Colour: Grey with black trim
• Material: Breathable perforated fabric

Power

• Battery: Cordless and rechargeable, so nothing tethers you to an outlet
• Charging: USB Type-C, cable included. It beeps below 5% and shows a steady green ring when full

Safety

• Heat care: The top setting reaches 167°F — start lower and work up, and keep sessions short at the highest heat

Charge fully before first use. Clip the strap into the buckle, sit the pad over the shoulder, then fasten the band around your upper arm and pull the strap until it sits snug but not tight. Hold the button to switch it on.

The control sits on the front of the pad. It is easier to change settings in front of a mirror the first few times.

We suggest sessions of 15–20 minutes. If you are pregnant, have a circulatory condition, or are recovering from an injury, check with your doctor first.

Wipe the fabric with a damp cloth and mild soap, then air dry. Never machine wash or submerge any part containing electronics.

Store somewhere dry and charge every few months if not in regular use.

Shipping

Orders are processed within 1–2 business days. You will receive tracking by email as soon as your order ships.

Most US orders arrive within 8–12 days of being placed. Delivery to Alaska and Hawaii can take a few days longer.

Shipping is free on every US order, with no minimum spend.

Returns and refunds

Whatever the reason, start by getting in touch. Contact us with your order number within 30 days of delivery and we will take you through your options.

Please do not post anything back to us before speaking to our support team. Our products ship direct from our fulfilment partner, so unsolicited returns sent without prior approval cannot be accepted or refunded.

Damaged, faulty, or the wrong item

If your order arrives broken, faulty, or is not what you ordered, send us:

• your order number
• a photo or short video showing the problem
• a photo of the shipping label on the box

That is everything we need. There is nothing for you to send back — keep the item or recycle it, and we will arrange a free replacement or a full refund straight away.

Changed your mind

If the item simply is not right for you, contact us within 30 days of delivery and we will find a resolution that works. We will refund 40% of what you paid and the product is yours to keep. Because these products ship internationally, posting an item back is usually slower and more expensive than the alternatives we can offer you. Simply talk to us first, and we will run through the process with you.